How to contact technical support at RuTube?

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Content makers have quickly switched to a safe platform and are actively developing their accounts on it. It is logical that their viewers followed the influencers. Since the platform is new, users have many questions related to creating an account, uploading and watching videos, monetization and much more. In this article, we will tell you how to contact RuTube technical support and get answers to your questions.

METHOD 1: via email


Technical support for the social network "Rutube" works via email. This method of communication is the main one for all users of the platform. Therefore, if you need to solve a problem, just write about it to the email address [email protected] .

METHOD 2: via online form


There are special online forms on the official RuTube website , using which you can also contact technical support. To do this, click on the menu icon in the upper left corner of the screen, scroll to the very end and go to the "Complaints" section. In the window that opens, you must select the appropriate online form.

1.Technical problems

This form is suitable if you encounter problems when playing videos. However, as practice shows, there is no need to contact support to resolve such issues, since the answer is most likely already in the Frequently Asked Questions section.

Before writing to support, please read the situations below, perhaps this will solve your problem.

When errors occur when playing a video, the first thing you need to do is check your internet connection, as freezing most often occurs due to unstable internet. Don't forget that the connection speed is also affected by the number of devices connected to the network. It is also important to consider the amount of traffic currently being used.
If you see the message "Video is not available in your country due to copyright holder's decision" when playing a video, it means that the creator does not have the rights to show the materials in your region. This problem can occur if you are using a VPN or proxy servers. By the way, acceleration tools and plugins can also cause such a message to appear.
Another message may appear on the screen: "The video is not available for viewing on this domain." This happens when the creator of the video does not have the right to show it on RuTube. Sometimes such a notification may contain a link to a site where this video will be available. In this case, just follow it.
Sometimes bloggers and other authors may limit the circle of people who can see a new video. For example, some materials can only be viewed with a paid subscription. In this case, the message "The author decided to hide the video from public access" will appear. To gain access to viewing, try writing to the creator of the video and find out under what conditions this is possible.
IMPORTANT! To report a problem via the online form "Technical problems", you must log in to your account.

2. Copyright infringement

"Rutub" openly states that it respects the rights of copyright holders and values ​​unique content. Therefore, the creators of the service ask all users to comply with the rules regarding copyright and related rights.

IMPORTANT! Content that is posted on the RuTube platform wordpress web design agency and violates copyright will be removed.

If you have found materials on the site, the rights to use which belong to you or to a person whose representative you are officially, you can report this using the online form "Copyright Violation".



information about the materials for which you own copyright or related rights (full title, year of creation, author and director);
the full address of the page(s) on which the video that violates your rights is posted;
a detailed description of the violation: you must indicate how exactly your rights were violated (for example, the user borrowed your soundtrack or copied your video);
a statement that:
1) you certify and confirm the fact of violation of copyright and related rights;

2) you are the owner of copyright and related rights or a legal authorized representative of a person whose rights have been violated due to the illegal posting of this work, and have the right to carry out activities to protect this right;

copies of title documents, including a power of attorney issued to you by the copyright holder, if you are not one (for example, a distribution certificate, a license agreement, a national film certificate);
contact information (name, email address, phone number, position and organization).
After technical support receives a notice of copyright infringement, the video will be checked by moderators. Then a decision will be made on the removal of the materials.

3. Inappropriate content

This online form should be used to report content with inappropriate content. This category includes materials that violate the rules of the RuTube community or the laws of the Russian Federation.

IMPORTANT! Content that violates the user agreement and laws of the Russian Federation will be promptly removed. You can read the user agreement on the official website at the link .

To report these violations, you must log in.

CONCLUSION


You can contact technical support with any question, RuTube employees will definitely answer you and help you solve the problem. However, we assume that due to the influx of users in recent months, you are unlikely to receive quick feedback. You may have to wait a couple of days for a response from the support service. Therefore, to save your time, use the ready-made answers in the "Help" section, which can be easily found on the official website or by following the link . Good luck!